Privacy Policy

Urban Country Clothing Co is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website or purchase from our store.

1. Collection of Personal Information
When you purchase from our store, we collect personal information such as your name, address, email, phone number, and payment details. We may also collect additional information related to your purchase or customer experience.

2. Use of Personal Information
We use your personal information to:

  • Fulfil your orders and process payments

  • Communicate with you about your purchase or inquiries

  • Provide customer support

  • Improve our products, services, and website

  • Send marketing communications (if you have opted in)

3. Sharing of Personal Information
We only share your personal information with third parties when necessary, such as:

  • Shopify (our e-commerce platform)

  • Payment gateways and shipping providers

  • Legal or regulatory authorities when required by law

All third-party service providers used by us are obligated to protect your information and only use it for the purpose of providing their service.

4. Data Storage and Security
Your personal information is stored securely in Shopify’s data systems and protected by industry-standard security measures. While no online system is 100% secure, we take all reasonable steps to protect your information from misuse, interference, loss, or unauthorised access.

5. Cookies and Analytics
We use cookies and analytics tools to improve your browsing experience and understand how customers interact with our site. You can choose to disable cookies in your browser settings.

6. Access and Correction
You have the right to access and correct your personal information held by us. If you believe any information we hold is inaccurate or out of date, please contact us at the details below.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page and take effect immediately upon posting.

8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Urban Country Clothing
Email: contact@urbancountryclothing.com
Phone: +61 0456 917 203